Privacy and Cookies policy

We appreciate your interest in our company and our products. We take the protection of your personal data very seriously and treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
As a precaution, we point out that the transmission of data on the Internet may have security gaps. A complete protection of the data from access by third parties is not possible.
In Summary:
• Contact us for all data protection concerns easiest by e-mail via hello@loewenzahnorganics.com
• Your rights are listed in detail under point 11.
• The General Data Protection Regulation refers to Regulation (EU) 2016/679, which has been in force since 25 May 2018.
• Please note that we are required to provide a comprehensive privacy policy that includes case constellations that will never, or only rarely, be relevant.
• Normally, we collect and process your personal information only in the following cases:
– if you contact us via the contact form at www.loewenzahnorganics.com/kontakt/,
– if you create a customer account at www.loewenzahnorganics.com/my-account/,
– if you carry out an order process in our shop (www.loewenzahnorganics.com/shop/) for the first time without having previously created a customer account.
Your personal data may e.g. also be collected and processed if you use the other contact options available on the website www.loewenzahnorganics.com. In addition, personal information is collected and processed when you pay for products purchased through the online store. Partial processing is then done by third parties, e.g. PayPal.

1. Name and address of the data controller

The person responsible within the meaning of Regulation (EU) 2016/679 (General Data Protection Regulation), and other data protection provisions, is the:
Löwenzahn Organics GmbH
Rosenthaler Straße 13
10119 Berlin
Germany
Tel: +49 30 398217600
E-Mail: hello@loewenzahnorganics.com
Website: www.loewenzahnorganics.com

2. Collecting general data

By default, every time you access the website, your Internet browser transmits the following data to our web server:
a) browser types and versions used
b) the operating system used by the accessing system
c) the website from which an accessing system accesses our website
d) the sub-web pages which are accessed via an accessing system on our website
e) the date and time of access to our website
f) an internet protocol address (IP address)
g) the Internet service provider of the accessing system
h) other similar data and information used in the event of attacks on our information technology systems
However, our web server stores this data separately from other data. We are not able to assign this data to your person. After an anonymous evaluation for statistical purposes, this data will be deleted immediately.

3. Cookies

We use cookies to match your requests and requirements. Cookies enable us to measure the frequency of page views and general navigation. Cookies are small text files that are stored on your computer system. We point out that some of these cookies are transferred from our server to your computer system, which are mostly so-called “”session cookies””. “”Session cookies”” are characterized by the fact that they are automatically deleted from your hard disk after the end of the browser session. Other cookies remain on your computer system and allow us to recognize your computer system at your next visit (so-called persistent cookies). Of course, you can refuse cookies at any time, if your browser allows this. Please note that certain functions of our website may not be used or can only be used to a limited extent if your browser is set in such a way that no cookies (our website) are accepted.
The consent or rejection of cookies – also for web tracking – you can find in the settings of your web browser. You can set your web browser to notify you when you set cookies or generally reject cookies. If you deactivate cookies using your browser, then various functions on our website may no longer be usable for you. Use the links below to find out about this option for the most popular browsers:
Internet Explorer:
support.microsoft.com/gp/cookies/de
Firefox:
support.mozilla.com/de-DE/kb/Cookies
Google Chrome:
support.google.com/chrome
Safari:
support.apple.com/kb/PH17191?viewlocale=de_DE
Opera:
www.opera.com/browser/tutorials/security/privacy/

The following cookies are used by us:

a) Google Analytics

We have integrated Google Analytics (with anonymization function) on this website. Google Analytics is a web analytics service. Web analysis is the collection, collection and analysis of data about the behaviour of visitors to websites. Among other things, a web analysis service collects information from which website an affected person has come to a website (so-called referrers), which subpages of the website were accessed or how often and for which length of stay a subpage was viewed. A web analysis is mainly used to optimize a website and cost-benefit analysis of Internet advertising.

The operating company of the Google Analytics component is Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.

We use the addition “”_gat._anonymizeIp”” for web analysis via Google Analytics. This addendum will shorten and anonymise the IP address of the data subject’s Internet access if Google accesses our websites from a Member State of the European Union or from another state party to the Agreement on the European Economic Area.

The purpose of the Google Analytics component is to analyse visitor flows on our website. Among other things, Google uses the data and information obtained to evaluate the use of our website, to compile for us online reports that show the activities on our website, and to provide other services related to the use of our website.

Google Analytics uses a cookie on the information technology system of the person concerned. What cookies are, has already been explained above. By using this cookie Google is enabled to analyse the usage of our website. Each time you visit any of the pages on this website operated by the controller and on which a Google Analytics component has been integrated, the browser on your device is automatically prompted by the respective Google Analytics component for purposes submit the online analysis to Google. As part of this technical process, Google will be aware of personally identifiable information, such as your IP address, which, among other things, helps Google understand the origin of visitors and clicks and, as a result, enable commission settlement.

The cookie stores personally identifiable information, such as access time, the location from which access was made, and the frequency of site visits by you. Each time you visit our website, your personal information, including the IP address of the Internet connection you use, is transferred to Google in the United States of America. This personal information is stored by Google in the United States of America. Google may transfer this personal data collected through the technical process to third parties.

You can prevent the setting of cookies through our website, as shown above, at any time by means of a corresponding setting of the Internet browser used and thus permanently contradict the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on your device. In addition, a cookie already set by Google Analytics can be deleted at any time via the browser or other software.

Furthermore, it is possible for you to object to the collection of Google Analytics generated data related to the use of this website and the processing of this data by Google and to prevent such. To do this, you must download and install a browser add-on at https://tools.google.com/dlpage/gaoptout. This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics. The installation of the browser add-on is considered by Google as a contradiction. If your device is deleted, formatted or reinstalled at a later date, reinstall the browser add-on to disable Google Analytics. If the browser add-on is uninstalled or disabled by you or any other person within your control, you may reinstall or re-enable the browser add-on.

Additional information and Google’s privacy policy can be found at www.google.com/intl/en/policies/privacy

d) Implementation of the General Data Protection Regulation by Google

We have entered into an agreement with Google for order data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics. In addition, Google is certified under the US-EU Privacy Shield, and is committed to complying with EU privacy requirements.

Contact form
Personal data is collected on our website if you voluntarily provide this information during the contact procedure via our contact form (www.loewenzahnorganics.com/contact/). We use the transmitted personal data (usually only name and e-mail address) without separate explicit consent in accordance with the provisions of European and German data protection law exclusively to fulfil your request in the context of contacting. If you send us inquiries via the contact form, your information will be stored in the inquiry form, including the contact details you provided there for the purpose of processing the request and in case of follow-up questions. We will not share this information without your consent.

You can also contact us via the email addresses provided on the website. Personal data transmitted by e-mail will also be automatically stored by us. Such personal data transmitted by you to us on a voluntary basis will be stored for the purposes of processing or contacting us. There is no disclosure of this personal data to third parties, without your consent.

Social media
You can use our website to access our Facebook, Instagram and YouTube site via the corresponding links. Please note the privacy notices on the respective platforms.

Use of YouTube on our website

We have incorporated YouTube components on our website. YouTube is an internet video portal that allows video publishers to freely watch video clips and other users for free viewing, rating and commenting. YouTube allows the publication of all types of videos, so that both complete film and television broadcasts, but also music videos, trailers or user-made videos via the Internet portal are available.

YouTube’s operating company is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheater Pkwy, Mountain View, CA 94043-1351, USA.

Each time you visit any of the pages on this site operated by the controller and you have integrated a YouTube component (YouTube video), your browser on the device you are using will be automatically triggered by the particular YouTube component to download a representation of the corresponding YouTube component from YouTube. More information about YouTube can be found at https://www.youtube.com/yt/about/en/. As part of this technical process, YouTube and Google are aware of which specific subpage of our website you are visiting.

If you are logged in to YouTube at the same time, YouTube recognizes by calling a subpage that contains a YouTube video, which specific bottom of our website you visit. This information is collected by YouTube and Google and associated with your YouTube account.

YouTube and Google will always receive information through the YouTube component that you have visited our website if you are logged in to YouTube at the time of accessing our website; this happens regardless of whether you click on a YouTube video or not. If you do not wish to transfer such information to YouTube and Google, you can prevent it from being logged out of your YouTube account before calling our website.

YouTube’s privacy policy, available at www.google.com/intl/en/policies/privacy/, identifies the collection, processing and use of personally identifiable information by YouTube and Google.

Create a customer account and use the online store
If you decide to create a customer account, we initially use your information only for these purposes. You will need to sign up with an e-mail address and password. The indication of the e-mail address may already include the transmission of personal data, if this is e.g. allow conclusions about your person. With access to your online customer account and can continue to leave personal data in it, e.g. create and manage your addresses and payment methods as well as view your previous orders.

Of course, you can always close the online customer account again, please write us best by e-mail to hello@loewenzahnorganics.com, also electronically from the e-mail address that is associated with your account. The online customer account is then no longer accessible from the Internet.

As far as you decide to shop in our online shop, we need more information from you. Specifically, an invoice and delivery address are required, as well as the data for payment. You can pay with us in advance, PayPal or credit card.

PayPal as payment method

We have integrated PayPal components on our website. PayPal is an online payment service provider. Payments are made through so-called PayPal accounts, which are virtual private or business accounts. In addition, PayPal has the ability to process virtual payments through credit cards if a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there is no classic account number. PayPal makes it possible to initiate online payments to third parties or to receive payments. PayPal also takes on trustee functions and offers buyer protection services.

The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg.

If you choose “”PayPal”” as a payment option during the ordering process in our online shop, your data will be automatically transmitted to PayPal. By choosing this payment option, you consent to the transfer of personal data required for payment processing.

The personal data transmitted to PayPal are usually first name, last name, address, email address, IP address, telephone number, mobile phone number or other data required for payment processing. For the execution of the purchase contract also necessary personal data, which are in connection with the respective order.

The purpose of the transmission of the data is payment processing and fraud prevention. We will provide PayPal with personally identifiable information, in particular if there is a legitimate interest in the transfer. The personal data exchanged between PayPal and us may be transmitted by PayPal to credit reporting agencies. This transmission aims at the identity and credit check.

PayPal may disclose personal information to affiliates and service providers or subcontractors, to the extent necessary to fulfil its contractual obligations or to process the data on behalf of it.

You have the option to revoke the consent to the handling of personal data to PayPal at any time. A revocation has no effect on personal data that must be processed, used or transmitted for (contractual) payment processing.

PayPal’s applicable privacy policy is available at https://www.paypal.com/webapps/mpp/ua/privacy-full.

Sample pack Action

If you sign up for the trial pack action (www.loewenzahnorganics.com/folgemilch-test-packung/) we need your name and email address. Then you will receive from us by e-mail a coupon code. This will also be displayed online. If you want to use the coupon code, you have to create a customer account and redeem the coupon code when buying the right product in the online shop. Please note that the normal shipping costs apply to the product in question.

Trusted Shop and use of the mail service provider “”MailChimp””

If you have given us your explicit consent during or after your order by activating a corresponding checkbox or by clicking on a button provided for this purpose (“”rate later””), you will receive an e-mail for the reminder to submit a rating for your order to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne (www.trustedshops.de). This consent can be contradicted at any time by a message to hello@loewenzahnorganics.com or revoked directly against Trusted Shops. The e-mail will be sent via “”MailChimp””, a mail delivery platform owned by Rocket Science Group, LLC, 675 Ponce De Leon Ave NE # 5000, Atlanta, GA 30308, USA.

The e-mail addresses of our recipients, as well as their other information described in these notes, are stored on the MailChimp servers in the USA. MailChimp uses this information to send and evaluate the emails on our behalf. Furthermore, MailChimp may, according to its own information, use this data to optimize or improve its own services, e.g. for the technical optimization of the dispatch and the presentation of the emails or for economic purposes to determine from which countries the recipients come. MailChimp does not use the data of our recipients, however, to write to themselves or pass them on to third parties.

MailChimp is certified under the US-EU privacy shield “”Privacy Shield”” and is committed to complying with EU privacy regulations. Furthermore, we have concluded a data processing agreement with MailChimp. This is a contract in which MailChimp commits to protecting our users’ privacy, processing it on our behalf in accordance with its privacy policy and, in particular, not disclosing it to third parties. The privacy policy of MailChimp can be found here. http://mailchimp.com/legal/privacy/

Legal basis for the processing of personal data

Article 6 (1) (b) of the General Data Protection Regulation is the legal basis for the processing of personal data for the performance of a contract, e.g. when purchasing our products or when performing pre-contractual measures, e.g. interested in our products.

For all contact requests via the contact form or by e-mail, which do not serve the fulfilment of a contract or concern pre-contractual measures, Art. 6 (1) (f) of the General Data Protection Regulation serves as the legal basis. According to this, the processing of personal data is permitted if it serves the protection of the legitimate interests of our company, unless your interests or fundamental rights and fundamental freedoms, which require the protection of personal data, prevail. Our legitimate interest in this case is the performance of our business for the benefit of all of our employees and the owner of the business.

If you sign up for the trial pack action, these are in turn pre-contractual actions for which processing of personal data is covered by Article 6 (1) (b) of the General Data Protection Regulation. (If combined with newsletter, then consent required).

In rare exceptional cases, the legal basis for the processing of personal data may also be Article 6 (1) (d) of the General Data Protection Regulation if the processing is necessary to protect your vital interests or other natural persons.

Furthermore, due to legal obligations, e.g. tax laws, to be obliged to process personal data. In this case, the legal basis for data processing is Article 6 (1) (c) of the General Data Protection Regulation.

Otherwise, we process personal data only on the basis of a consent of the person concerned, then the legal basis is Art. 6 (1) (a) of the General Data Protection Regulation.

Duration of data storage

We store your personal information only for the period required to perform the contract, perform any pre-contractual action or your concern, and the data will be routinely deleted. As far as a legally prescribed duration of the data storage exists, we consider this of course.

Your rights

a) Right to confirmation

You have the right to request a confirmation as to whether personal data concerning you is processed by us. If you would like to take advantage of this confirmation right, you can contact us at any time.

b) Right to information

You have the right to receive information from us free of charge at any time about the personal data stored about you and a copy of this information. You also have the right to request information about the following information:

the processing purposes
the categories of personal data being processed
the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations
if possible, the planned duration for which the personal data will be stored or, if that is not possible, the criteria for determining that duration
the existence of a right to rectification or erasure of the personal data concerning them, or to the limitation of the processing by the controller or a right to object to such processing
the existence of a right of appeal to a supervisory authority
if the personal data are not collected from the data subject: All available information about the origin of the data
the existence of automated decision-making including profiling in accordance with Article 22 (1) and (4) of the General Data Protection Regulation and – at least in these cases – meaningful information about the logic involved, and the scope and intended impact of such processing on the data subject

You also have the right to know whether your personal information has been transferred to a third country or to an international organization. If this unlikely event has occurred, you are otherwise entitled to receive information about the appropriate guarantees in connection with the transfer.

If you would like to obtain information rights, you can contact us at any time.

c) Right to rectification

You have the right to demand the immediate correction of incorrect personal data concerning you. You also have the right to request the completion of incomplete personal data, including by means of a supplementary statement, taking into account the purposes of processing.

If you would like to exercise your right to rectification, you can contact us at any time.

d) Right to cancellation (“”right to be forgotten””)

You have the right to demand that personal data concerning you be deleted immediately if one of the following reasons applies and if processing is not required:

The personal data has been collected for such purposes or otherwise processed for which they are no longer necessary.
The data subject withdraws the consent on which the processing was based, in accordance with Article 6 (1) (a) of the General Data Protection Regulation or Article 9 (2) (a) of the General Data Protection Regulation, and lacks any other legal basis for the processing.
In accordance with Article 21 (1) of the General Data Protection Regulation, the data subject objects to the processing and there are no high-level legitimate grounds for the processing or the data subject objects under Article 21 (2) of the General Data Protection Regulation Processing.
The personal data was processed unlawfully.
The deletion of personal data is necessary to fulfil a legal obligation under Union or national law, to which the controller is subject.
The personal data have been collected in relation to information society services offered in accordance with Article 8 (1) of the General Data Protection Regulation.
If any of the above reasons apply to you and you want to cause the deletion of personal data that are stored with us, you can always contact us. We will check and process the deletion request without delay.

If your personal data have been made public by us and if our company as the person responsible is obliged to delete your personal data in accordance with Art. 17 (1) of the General Data Protection Regulation, our company will take appropriate measures, including technical methods, and the implementation costs, in order to inform other data controllers who process the personal data published that you have requested the deletion of all links to such personal data or of any copies or replications of such personal data from those other data controllers, to the extent that Processing is not required.

e) Right to restriction of processing

You have the right to demand that we restrict the processing of your personal data if any of the following conditions apply:

The accuracy of your personal data is contested by you for a period of time that enables us to verify the accuracy of your personal information.
The processing is unlawful, you refuse the deletion of the personal data and instead require the restriction of the use of personal data.
We no longer need your personal information for processing purposes, you need the information to assert, exercise or defend your rights.
You have objected to the processing and it is not yet clear whether the legitimate reasons of our company outweigh your legitimate reasons for the contradiction.
If the above conditions are met and you want to restrict the personal data stored by us, you can contact us at any time. We will then initiate the restriction of processing.

f) Data transferability

You have the right to receive personal data relating to you provided to our company in a structured, common and machine-readable format. You also have the right to transfer this data to another person without hindrance from us, provided the processing is based on your consent or contract and the processing is done by automated means, unless the processing is necessary for the performance of a task in the public interest or in the exercise of official authority, which has been assigned to us.

In exercising your right to data transferability, you have the right to obtain that your personal data be transmitted directly by us to another person responsible, as far as this is technically feasible and provided that this does not affect the rights and freedoms of other persons.

You may contact us at any time to assert the right to data portability.

g) Right to object

You have the right to object at any time for reasons arising out of your particular situation, against the processing of personal data concerning you, which is necessary because you are required to perform a task that is in the public interest or in exercise of public authority that has been transferred to us or because the processing of personal data concerning you occurs because the processing is necessary for the protection of our legitimate interests or a third party.

In the event of an objection, we will no longer process personal data unless we can prove compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of your person, or the processing serves to assert, exercise or defend legal claims.

If we process personal data in order to operate direct mail, you have the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to the profiling, as far as it is associated with such direct mail. If you object to us processing for direct marketing purposes, we will no longer process the personal data for these purposes.

You also have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes, unless such processing is involved necessary to fulfill a public interest task.

To exercise your right of objection, you can contact us directly. In the context of the use of information society services, regardless of Directive 2002/58 / EC, they are free to exercise their right of opposition through automated procedures using technical specifications.

h) Automated decisions in individual cases including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have legal effect on you or similarly affect you significantly, if the decision

(1) is not required for the conclusion or performance of a contract between you and us, or

(2) is permitted under any Union or Member State legislation to which we are subject, and where such legislation contains reasonable measures to safeguard your rights and freedoms and legitimate interests, or

(3) with the express consent of you.

Is the decision

(1) required for the conclusion or performance of a contract between you and us or

(2) it takes place with the express consent of you,

We will take reasonable steps to safeguard the rights and freedoms, as well as your legitimate interests, including at least the right to obtain the intervention of a person by the controller, to express one’s own position and to contest the decision.

You can always contact us for your rights regarding automated decisions.

i) Right to revoke a data protection consent

You have the right to withdraw consent to the processing of personal data at any time. You can always contact us for this.

j) Right of appeal to a supervisory authority

You have a right of appeal to a competent supervisory authority. You can, for example, to the authority responsible for Berlin:

Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstrasse 219, 10969 Berlin
Visitors Entrance:
Puttkamerstr. 16-18

Tel: +49 30 13889-0
Fax: +49 30 2155050
E-Mail: mailbox@datenschutz-berlin.de

Mandatory provision of personal data
We clarify that the provision of personal information may be required by law (for example, through tax regulations) or may result from contractual arrangements (such as details of the contractor). It may be necessary to conclude a contract that you provide us with personal data which must subsequently be processed by us. You are required, for example, to provide us with personal data if our company concludes a contract with you as a natural person. Failure to provide your personal information would mean that the contract with you cannot be closed. Before you provide us with personal information, you can contact us. We clarify to you on a case-by-case basis whether the provision of the personal data is required by law or contract, or is required for the conclusion of the contract, whether there is an obligation to provide the personal data, and what would be the consequence of the non-provision of the personal data.

As of: May 25, 2018

 

Terms of Service

Löwenzahn Organics GmbH

Managing Directors: Elizabeth Sauer Williamson & Carmen Lazos Wilmking

Address: Rosenthaler Straße 13, 10119 Berlin, Germany

Registry Court: District Court Berlin (Charlottenburg)

Registration number: HRB 168984

VAT ID: DE305090389

Telephone: +49 (0) 30 39 82 176 00

Email: hello@loewenzahnorganics.com

 

As of: 05th February 2018

1. Scope

Löwenzahn Organics GmbH (‘the seller’) offers products under the website www.loewenzahnorganics.com (‘the online shop’) for sale.
These General Terms and Conditions (hereinafter: GTC) apply to the business relationship with the seller when placing orders in their online shop.
With each order, the customers acknowledge the validity of these terms and conditions of the seller.
Customers in the online shop can only be consumers. Consumers are natural persons, who conclude the purchase in the on-line shop for a purpose, which can be attributed neither their commercial nor their independent professional activity.

2. Contract

The “”offers”” of the seller in the online shop are not binding. The “”offers”” are therefore only to be understood as an invitation to submit an offer by the customer. A contract is only concluded when the offer of the customer (see clause 2) is accepted by the seller (see clause 2.4). In addition, customers have the option to subscribe to selected products of the seller as recurrent deliveries; For this purpose, the provisions in Section 5 apply in addition.
Customers make a binding offer to the seller by selecting the goods (by clicking on the “”Add to Cart”” box and then clicking on the “”Checkout”” box) and indicating the data collected during the registration and ordering process (in particular name, e-mail address and billing and delivery address, shipping method, payment information), the order process by ticking the box “”I have read the terms and conditions and the cancellation policy and privacy policy and agree to this.””, as well by clicking on the box “”Buy Now”” finish.
Before concluding the order process, the customer will in any case receive a summary of the content of his/her order (selected goods) and the resulting costs (final price). By pressing the “”Edit”” or “”Back”” function, the customer can still recognize and correct his/her information (for example in the case of input errors).
The Seller accepts the Client’s offer by sending an email to the Customer within 2 working days after the order has been placed, with an explanation to accept its offer (order confirmation). This order confirmation contains all order data as well as the cancellation policy and these terms and conditions of the seller.
The seller internally stores the contract text of the customer’s order. The customer also has the option to print and / or save the order confirmation together with the contract text, cancellation policy and terms and conditions. In addition, the customer can view the cancellation policy and terms and conditions at any time on the website loewenzahnorganics.com and save if necessary and print.
For the conclusion of the contract German is available as a language.

3. Prices, shipping and payment

The prices quoted in the online shop are final prices and include in particular the statutory value added tax of 7%.
From an order value of €20 including VAT, the seller offers free shipping within Germany. If the order value is less than €20, the seller will charge a shipping fee of €3.90.
From an order value of €40 including VAT, the seller offers free shipping to Austria. If the order value is less than €40, the seller will charge a shipping fee of €6.90.
For all other shipments to EU countries, the seller calculates a shipping fee of €11.90.
Payment is possible via PayPal, credit card or prepayment. Which of the listed payment methods are available is checked systematically. The seller reserves with each order, not to offer certain payment methods and refer to other payment methods.

4. Delivery

Delivery is only to shipping addresses within Germany or the European Union.
Unless expressly pointed out in the context of the ordering process to a shorter or longer period, the seller brings the ordered goods within 2 working days after conclusion of the contract in the shipping.
The shipment will be made by a carrier chosen by the seller to the shipping address specified by the customer during the ordering process.
A pickup is not possible.
The seller points out that all information on the availability, shipping or delivery of a product is merely an estimate and approximate guide values. They do not constitute binding or guaranteed shipping or delivery dates, unless this is expressly designated as a binding date for the shipping options of the respective product. Insofar as the Seller determines during the processing of the Customer’s order that products ordered by the Customer are not available, the Seller will inform the Customer separately by email. The legal rights of the customer remain unaffected.
As far as a delivery to the customer is not possible because the delivered goods do not fit through the front door, front door or the staircase of the customer or because the customer is not found at the delivery address specified by him, although the delivery date has been announced to the customer with reasonable notice, the customer bears the costs for the unsuccessful delivery.

5. Special features for recurring deliveries by subscription

The customer has the possibility to order selected products for recurring delivery by subscription (hereinafter referred to as “”subscription””). By placing an order in the subscription, the customer accepts these terms and conditions for the duration of the subscription.
When selecting the subscription, the customer can freely choose the delivery intervals. If the delivery date determined on a Sunday or public holiday, the delivery takes place the next working day.
Five days before the renewal of the subscription, the seller sends the customer a reminder email regarding the next delivery.
The customer is entitled at any time by email to the seller to terminate the subscription and suspend the delivery temporarily and / or specify a different delivery location. The termination or change request of the customer is already effective for the next upcoming delivery, if the email with the notice or the change request of the seller within 48 hours after receipt of the reminder email according to paragraph 3 reaches the customer. Otherwise, the termination or change request becomes effective for the next regular delivery; in the event of suspension of delivery and change of place of delivery, this shall only apply if the customer expressly requests the suspension of delivery or change of place of delivery also for the next delivery date. If the customer wishes to change the place of delivery to another country within the EU, the delivery date will be shifted according to the longer delivery time and shipping costs may apply.
The shipping costs for the subscription orders are determined by the sections 2 to 3.4.
The payment of each individual delivery from the subscription takes place two days before the delivery by means of the payment method specified with the order for the recurring delivery according to section 5. Payment in advance is not possible with subscription deliveries.
Unless expressly stipulated otherwise in this section 5, the provisions of these terms and conditions also apply to the subscription.

6. Right of withdrawal of consumers

Withdrawal (cancellation)

Consumers have the right to withdraw from this contract within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of withdrawal, you must inform Löwenzahn Organics GmbH, Rosenthaler Straße 13, 10119 Berlin, Germany, Email: hello@loewenzahnorganics.com, Tel: +49 (0) 30 39 82 176 00) by means of a clear statement (e.g. e-mail or letter sent by post) of your decision to cancel this contract. You can use the attached model withdrawal form, which is not required.

In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation

If you withdraw from this Agreement, we will refund all payments we have received from you, including delivery charges (except for the additional costs arising from your choosing a different delivery method than the most favourable standard delivery we offer) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees. We may refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. We bear the cost of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functionality of the goods.

Note: The right of withdrawal does not apply to contracts for the delivery of sealed goods which, for reasons of health or hygiene, are not suitable for return if the seal has been removed after delivery.

Example Cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
– To Löwenzahn Organics GmbH, Rosenthaler Straße 13, 10119 Berlin, Germany, Email: hello@loewenzahnorganics.com
– I / we (*) hereby revoke this from me / us (*) concluded contract for the purchase of the following goods (*) / the provision of the following service (*)
– Ordered on (*) / received on (*)

– name of the consumer(s)

– address of the consumer(s)

– signature of the consumer(s) (only when notified on paper)

– date

(*) Delete as appropriate.

7. Warranty and liability

For all goods from our shop there are statutory warranty rights. The warranty for material defects is subject to the following provisions in accordance with these statutory provisions.
The seller shall be liable without limitation for damages caused intentionally or grossly negligently by them, their representatives and vicarious agents, fraudulent concealment of defects, acceptance of a guarantee of quality as well as damages resulting from injury to life, limb or health. The seller is liable for other damages only if a duty is violated, the fulfilment of which makes the proper execution of the contract possible and the customer can regularly rely on this (so-called cardinal obligation) and only in the case of typically occurring and foreseeable damages. Without prejudice to any liability under the Product Liability Act, which in any case remains unaffected, further claims for damages of the customer are excluded.

8. Retention of title

The delivered goods remain the property of the seller until full payment of all claims.

9. Applicable law

This contract and all resulting legal issues are exclusively subject to the laws of the Federal Republic of Germany, excluding the UN Sales Convention and the provisions of international private law. However, this only applies insofar as it does not restrict any mandatory statutory provisions of the state in which the customer has his/her domicile or habitual residence.

10. Severability clause

Should one or more provisions of these terms and conditions be or become ineffective, this shall not affect the validity of the remaining conditions.

11. Alternative dispute resolution pursuant to Art. 14 para. 1 ODR-VO and § 36 VSBG

The European Commission provides an online dispute resolution (OS) platform, available at https://ec.europa.eu/consumers/odr.

12. Note according to consumer dispute resolution law

Löwenzahn Organics GmbH is not obligated and not willing to participate in a dispute settlement procedure before a consumer arbitration board.

 

Impressum

Responsible for the content according to §5 German TMG

Löwenzahn Organics GmbH
Rosenthaler Strasse 13
10119 Berlin

Executive Director:
Liz Sauer Williamson and Carmen Lazos-Wilmking

Telephone: +49 (0) 30398 217600
Email: hello@loewenzahnorganics.com

Registry Court: District Court Berlin (Charlottenburg)
Registration number: HRB 168984 B
Sales tax identification number: DE305090389

Control number: DE-ÖKO-006